Mario Hayden
Professional Certificate in Hospitality/Tourism/Hotel Management from Legend International College of Tourism, Assistant Manager at Tiara Beach Resort since July 2010.
| Headline: | Entrepreneur |
| Work status: | Employed Full-Time |
| Website: | http://www.makeeasycash.us |
| Industries: | Real Estate |
| Skills: | Business, English, Languages, Management |
| Location: | Kuala Lumpur |
| Groups: | Startup Malaysia |
| Interested in: | Advising startups, Brainstorming, Career advice, Consulting opportunities, Creating a group, Employment opportunities, Finding business partners, Finding cofounders, Finding engineers, Finding experts, Finding hot stories, Finding mentors, Finding team mates, Giving back, Growing my group, Helping friends, Helping members of my groups, Internships, Investing in projects, Joining a startup, Learning about entrepreneurship, Meeting new people, Mentoring, Offering Expertise, Participating in a competition, Partnering with other groups, Patenting my idea, Professional opportunities, Promoting my startups, Providing services to startups, Raising money, Receiving feedback, Recruiting, Recruiting for my startup, Shadowing, Sharing my projects, Starting a company, Supporting my investments, Trading services |
| Tags: | affiliate, casino, mario hayden, money, work from home |
FEATURED STARTUP
International Reservation Center
International Reservation Center
An Open Source Reservation Center That Freelances Could Use To Start Up Their Travel Agency From Home (SOHO)
- Startup type: Competition Entry
- Status: Active
- Stage: Just An Idea
WORK EXPERIENCE
| Employer: | Tiara Beach Resort |
| Position: | Assistant Manager |
| Time period: | July 2010 - Present |
| Description: | Assist in the day-to-day operation of the hotel front office.
Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. Provide information and direction to staff to achieve 100% occupancy. Review and resolve dispute accounts and Housekeeping discrepancies. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. Perform check-in and out procedures. Take personal responsibility for correcting customer service problems. |
| Employer: | Colmar Tropicale,Berjaya Hills |
| Position: | Duty Manager |
| Time period: | December 2009 - July 2010 |
| Description: | Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
Ensuring hotel guests are registered in accordance with Front Office policies and procedures. Ensures that all Front Office employees are aware of current promotions, policies and other important information. Ensures that all Front Office employees are familiar with the hotel’s products and services. Authorize the release of fruits, flowers and other amenities to ensure guest requests are being met. To inspect assigned rooms for VIPs prior to their arrivals. Ensure all incoming correspondences which includes fax, mails, telexes and letters for the guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments. |
| Employer: | Genting Malaysia Berhad (Maxims Genting) (Five Stars) |
| Position: | Guest Service Assistant (Supervisor) |
| Time period: | April 2008 - August 2009 |
| Description: | Directs & coordinates the activities of the Front Office Department which consists of room reservations, guests’ rooms’ assignments, mailing & information, cashiering as well as the outdoor operation.
Ensures high moral & spirits among staff through the practice of sound decision making, motivation, the art of listening and giving guidance. At all times, to project a role model through practicing good customer service qualities. Making sure to maximize daily occupancy & revenues. |
| Employer: | Genting Malaysia Berhad (Resort Hotel) (Four Stars) |
| Position: | Front Office Assistant/Cashier |
| Time period: | December 2005 - April 2008 |
| Description: | Check in and check out guests
Provide information to guests about Genting and Malaysia Handle all enquiries Provide good service to guest |
| Employer: | Royal Selangor Pewter |
| Position: | Sales Assistant |
| Time period: | June 2005 - November 2005 |
| Description: | Working as a temporary sales staff
Sells pewter to visitors who visit the visitor's gallery Stock count |
| Employer: | Mandarin Pacific Hotel |
| Position: | Front Office Assistant |
| Time period: | January 2005 - March 2005 |
| Description: | Check-in and check-out guests
Handle cash float Print daily report Handle guest requests |
| Employer: | Cultured Corner |
| Position: | Sales Assistant |
| Time period: | June 2004 - December 2004 |
| Description: | Sell clothes and accessories to customers
Provide assistance to customers Count stocks Make sure target is met |
| Employer: | Grolier (M) Sdn Bhd |
| Position: | Sales Executive |
| Time period: | March 2004 - May 2004 |
| Description: | Sell educational materials to learning institutions
Provide after sales service for customers |
Mario's Startups (1)
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International Reservation Center
An Open Source Reservation Center That Freelances Could Use To Start Up Their Travel Agency From Home (SOHO)
Mario is Following (13)
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World Garage Resources
The benefits of the future, the new Civilization began here. Support green technology policies. We can do it..
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Sync
Digitizing traditional notice board in university & school that can be access easily & updated frequently via interactive & attractive media... academic social network.
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Linked Wall @ Common Interest Cloud
Linkedwall.com will be the micro real time social wall, linking everyone who shares a common space,time & interest.
Mario's Contacts (6)
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Zharif Sharif
Technopreneur
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Kai Feng Chew
Malaysian Chinese, majoring in Actuarial Science at UKM, Managing Director of CloudStat.
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Jebat Putra Mohd
Positive, Hyper Active, Dynamic, Smart, Honest, Like To Learn And Ready To Accept Criticism